The July/August 2010 edition of REALbasic Developer Magazine is out. This months column title is “Having a Thick Skin: Take the Emotion out of Your Tech Support”.
I talk about the pitfalls of providing tech support when people asking for (or is it demanding!) for tech support aren’t nice. Email and forums posts are awful mediums for communicating to each other so you have to take the emotion out of the equation.
Do you have any horror stories, tips, or jokes about tech support you’d like to share?