I Do Not Recommend MyHosting.com

As many of you know, I switched from a shared host that was I very happy with (BlueHost.com if you care) to a VPS (Virtual Private Server) so that I could run Web Edition apps (without fear of getting booted off for an app that took down an entire server) and get more speed from my website.  After 3 or 4 people were streaming videos the whole site become practically unusable and that’s the big drawback of using a shared web host – your server might have a thousand websites all clamoring for server processor attention at any given time.  So I switched.

I did my research and looked around and got recommendations.  I was settled on one and called and they called back a day later.  That was no good.  I called choice #2 and after a single, disastrous phone call with their tech support I decided to go to choice #3 which was MyHosting.com for their VPS package.  I went with them because I called tech support and got a real human being who was very helpful (and answered the question correctly).  So I went with them.

Unfortunately, since then I’ve had horrible tech support.  It took two weeks of tech support to resolve an issue with ordering (yes, just ordering) an SSL certificate.  It’s taken three weeks of going back and forth for them to acknowledge that the mail server wasn’t working right (this is after a very long-time client had emails bounce).  The latest round has taken over week of getting Spam Assassin installed on the server (again some ordering/billing issue) and the damn thing doesn’t even work.  I had one issue early on where the technician actually gave me the wrong instructions and caused my entire domain to be unavailable over a weekend.  So collectively I’ve had a very bad experience.

I should have learned my lesson years ago.  I used MyHosting at one point for my shared hosting.  Again, friendly, very polite people, but their tech support just wasn’t very good and I was spending too much time worrying and fretting over my website.

So I’m on the hunt again for a good, friendly, and useful VPS.  I don’t have the time to muck around with my web server for days on end as I have with MyHosting – I have a business to attend to.  At this point, I’d ideally love for someone to just switch all three of my domains over to their system and just “get ‘er done” if you’ll pardon the colloquialism.

So I’m looking for recommendations.  Don’t recommend one unless you have are absolutely thrilled with them.  Price is always an issue but frankly I just want the damn thing to work and if I do have a problem I want to call and be able to talk to a human being that knows the subject material rather than reading from a script.  The reason I mentioned BlueHost above is that I loved their shared hosting AND their tech support was always helpful – always.  And I used them for five separate websites (and still use them).  Too bad they don’t do VPS.  🙁

 

18 thoughts on “I Do Not Recommend MyHosting.com

  1. Check out Linode.com. We have several VPSes with them and they all perform flawlessly. We have used support a few times and their response time is very fast and they are very knowledgeable.

  2. Look at Dreamhost. I am not doing VPS with them but shared hosting. They are extremely responsive for tech support. you can doing 95-99% of the work yourself via their “panel”. You get shell access to the system. on VPS I would expect root (not sure).

    Talk to them. Ask them questions. I have been with them for many years now. Been extremely happy.

  3. Real has two dedicated servers with InMotion Hosting. They are so good I setup a VPS with them for myself.

  4. If anyone is interested in making a little cash to move all server stuff to a new server contact me via email. I don’t have the time, inclination nor patience to do most of it (now that I’ve spent months on it). I just need it to work.

  5. @scott boss
    I too am a happy Dreamhost user. I am considering moving to one of their new dedicated servers so that I can use RS Web stuff. For $99/month (less if you pay for a year in advance) it seems remarkably good value for a dual-core processor, 500GB disk space, 2GB RAM.

  6. I have hostgator. I’m thrilled only because it works and have had ZERO problems deploying my WE apps. I only have experience with two other hosting providers (1&1, and rackspace). Hostgator has been much easier, better tech support, more tech support options (I’ve had great success with their Live Chat feature), and did I mention that it “just works?” I have a shared plan but they have VPS.

    http://www.hostgator.com/vps-hosting/

  7. Rimuhosting is great. They have excellent tech support (e.g., 15 minute reply time to emergency emails on Saturday night that immediately fix your self-made problems).

  8. Jack :

    Rimuhosting is great. They have excellent tech support (e.g., 15 minute reply time to emergency emails on Saturday night that immediately fix your self-made problems).

    Ha! +1 for that. It seems that all of my server problems have been self-made! I definitely need someone that can help me recover from whatever stupid things I’ve done.

  9. I guess my first reply didn’t stick.

    I’ve been using hostgator successfully with the WE. It’s a shared account but they have VPS.

  10. To be fair Bob you should know that most hosts do not sell SSL certificates. They resell them through actual providers – so the communication issues is likely hindered by their communication with the provider. In the future I would buy your SSL certificates directly from the authority unless the host is big and has some real rebates/discounts on it (for buying in bulk).

    Also tech support on a VPS is typically not good. They have no idea what you’ve done to the system or how it’s configured. Secondly there are different kinds of VPS. Parallels, XEN, VMWare, each with its own nuances, limitations, etc. I generally decide the VPS platform I want then pursue looking into hosts.

    That being said without a good level of administrative knowledge of how to manage the machines i would recommend a managed hosting solution where it is your VPS – but they take care of the details. Atleast then you have them on the hook for managing the thing.

  11. Phillip Zedalis :

    To be fair Bob you should know that most hosts do not sell SSL certificates. They resell them through actual providers – so the communication issues is likely hindered by their communication with the provider.

    Normally, I’d say sure, but it was supposed to be a 1-click install through their Plesk panel (they are a big provider). For a week it was marked as purchased but it never went further. For another week they were telling me I was doing it wrong somehow. Finally I sent them screen by screen screenshots. Needless to say, less than an hour after that it was fixed with a vague explanation and apologizing for the problem.

    Of course, once they fixed it I got charged twice for the SSL certificate. And then it took another 3 weeks to get a refund.

  12. We’ve been running all our sites on a Liquidweb VPS for about 8 years. Reliability has been great and we’ve been very happy with the tech support.

  13. @Joseph
    Well, we have a HostGator reseller plan here and we were unable to run a WE. I’d be glad to know how you achieve that with a shared plan.

  14. @Eric dLR

    I use Trasmit to upload the file to the cgi-bin. Then I change the permissions to 755 (they seem to default to 644). Then I type in the url and it works.

    If you could tell me what kind of error you’re getting that might help. Or probably not. I’m not a “web guy” so tracking down such things isn’t my forte. But if I ran into the error I could try to point you in the right direction. I’d say permissions were my biggest “eureka!” moment. The main folder was the one I missed.

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