eSellerate Issues with Real Studio

Even though I’m a consultant, I still believe in the axiom that “Time equals money”. So while I don’t have a problem creating my own solution, if there are existing solutions out there I’ll use them. This is why I have the full suite of Einhugur and MonkeyBread Software plugins (including Chart Directory and DynaPDF) to name a few. I acquired the Formatted Text Control and Simple Help Editor when they became available because they scratch an itch that we have as Real Studio developers and they save me time in one form or another.

One item that seems to come up with regularity in our products and for our clients is licensing and registration. Add in web store functionality and it becomes a can of worms. Not that you can’t do it yourself, but most developers (and clients) are in the business of selling their products, not coming up with solutions for web stores, licensing and registration.

For several years we used a web only solution called phpAudit. It worked okay, but the the software wasn’t designed with desktop applications in mind. We made it work but it wasn’t ideal. For one, it required a web connection to check registration and the only way to purchase was through the web and the only payment option was PayPal. Again, we weren’t unhappy with that solution. Heck, several of our clients still use it and are happy with it.

We made the switch to eSellerate for our own products a few years back. It’s a decent solution with a web store solution AND an integrated store so users never have to leave your app to purchase the software. It can accept payment from credit cards in addition to PayPal and several other forms of payment.

It has an offline mode where you can still activate the software even if the end user machine doesn’t have an active internet connection. This came in handy when someone purchased our software while on a ship traveling the South Pacific.

I have had many conversations over the years with people who despise third party solutions like eSellerate because if their service gets broken/hacked then their apps get broken too. This has happened at least once in eSellerate’s history but not recently. While I can’t disagree with their reasoning I find it amusing that they’ve spent an inordinate amount of time trying to come up with their own unique licensing/registration solution. Remember my opening statement about time equals money?

eSellerate requires a plugin for Real Studio and it works on Macintosh and Windows. Until recently there have been zero issues using this plugin. The switch to Cocoa took eSellerate a while to come up with a solution (that you have to ask Support to get, by the way) but that’s okay since Real Software’s Cocoa solution has been in beta for a while.

In Real Studio 2012 Release 1 the plugin API was changed slightly to make applications a bit safer. Until then it was possible for a plugin developer to do some unsafe things and this might have caused instability and hard crash issues. Many plugins worked just fine in this transition but the eSellerate plugin was one of the casualties. Ironically, the Macintosh (Carbon and Cocoa) version works fine but the Windows side of things crashes the application when certain plugin calls are made.

I know there are others who have reported the issue as well, but I first reported it in October of 2012. Since then I have received several updates from them with this being the latest:

I’m afraid I have some bad news.  As you know, we’ve lately had an engineer working on a daily basis to try and resolve the issue with Windows apps crashing if compiled with REALStudio 2012.  The folks at Real Software had been awaiting the results of our engineer’s investigation to try and troubleshoot further.

Unfortunately, as of last week, our engineer who had been working diligently on this case is no longer available.  I’ve taken this matter up with my manager, the director of eSellerate, and she has escalated it above her as well, trying to get some dedicated engineering resources to get this taken care of.  However, it doesn’t appear that we’re going to be able to continue the investigation in the immediate future.  We’re not sure when we may be able to resolve this.

We do understand how important this is for your continued integration with eSellerate, and we sincerely apologize for the trouble.  I’m very sorry I don’t have better news for you.  If it might be possible for you to integrate with a 2011 version of REALStudio, that might be your best bet for the time being.

This is not good news and their proposed solution is less than ideal. As the 2013 release nears completion this issue will continue to grow. Eventually Cocoa will be the defacto build for Macintosh and there will be features in Real Studio that can NOT be reverted to 2012 R2.1.

Because we’ve developed plugins for Real Studio I offered our services to eSellerate. I also contacted Geoff Perlman, CEO of Real Software, to see if they could help. RS has also offered to fix the plugin for eSellerate. So far neither RS or I have received any additional feedback.

So now I’m stuck between a rock and hard place. I can assume that eSellerate will fix their plugin but I’m currently advising one client NOT to do so. What’s the point of converting their entire user base over to eSellerate if they’re going to abandon the Real Studio market. Now, I’m not suggesting that they are, but it’s been four months and they don’t appear to be any closer to fixing this bug then they were in October of 2012.

If I go with my motto that time equals money what are the other solutions out there that handle payment, licensing, and registration in one package with Real Studio applications? I know of Kagi and FastSpring that are being used by some Real Studio developers. What are you using?  I’ll look at just about anything.

5 thoughts on “eSellerate Issues with Real Studio

  1. I use fastspring. There is some strong pros and cons for them. I think they have more pros than cons. And their staff is extremely helpfull.

  2. Are those transaction costs for fastspring, correct? 8.9% flat or 5.9% plus $.95 per transaction (listed on their website), that seems awfully high compared to PayPal which I use, and roll my own license management. I also use 2Checkout which is higher than PayPal but still comes well under 5.9% + 0.95 / transaction.

  3. scott :

    I use fastspring. There is some strong pros and cons for them. I think they have more pros than cons. And their staff is extremely helpfull.

    If you can, what are some of the cons?

  4. One of the cons for eSellerate is they switched to a new reporting system a couple of years back and it is horrible! It is slow, cumbersome and poorly designed. I think they made a choice to fit their needs and not end customer needs. I sell solely on the MacApp store now and have closed my eSellerate account. If I decide sell out side the Mac App Store in the future, I would use Fastspring in a heart beat.

    One interesting service to note is that SquareSpace has just added e-commerace functionality to their product for selling both physical and digital products. So you get an integrated turnkey solution for the whole pie (website and selling). Something to consider if you are in the market to start a new development.

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